FireBot™, Inc. Product Return and Refund Policy
At FireBot™, Inc., we are dedicated to ensuring customer satisfaction through our network of authorized resellers. This policy outlines the process for all product returns and refunds.
General Policy
All returns, refunds, or warranty claims from purchases directly from FireBot, Inc. will be evaluated and approved or denied at the sole discretion of FireBot, Inc. In the event a return is approved, it may be subject to a restocking fee.
For any returns, refunds, or warranty claims for products purchased through a reseller, please contact the authorized reseller from whom you purchased the product. Your reseller will handle the process according to their individual policies.
We recommend you familiarize yourself with your reseller’s specific return and refund policy at the time of purchase.
Returns for End-Users
If you wish to return a product for any reason, such as changing your mind or ordering the wrong item, you must contact the reseller where the original purchase was made.
- Process: Your reseller will handle the return process according to their own established policies, including any applicable time limits or conditions for the return.
- Condition of Items: To be eligible for a return, products must be unused and in their original packaging. Your reseller will confirm the condition of the item as part of their return process.
- Direct Returns: All non-warranty returns must be processed through your reseller. Please do not send products directly to FireBot™, Inc. for a refund, as these must be handled by the reseller where the purchase was made.
Defective Products and Warranty Claims
If you believe your product is defective, it may be covered under our Limited Warranty. The warranty covers defects in materials and workmanship.
- Initiating a Claim: To make a claim for a defective product, please contact the reseller from whom you purchased the item. They will help troubleshoot the issue and will initiate a warranty claim with us on your behalf.
- Return Authorization: Do not send any products directly to FireBot™, Inc. unless instructed to do so by your reseller. A Return Authorization (RA) number is required for all products sent to our facility for inspection.
- Resolution: Once we receive and inspect the product, if it is found to be defective under the terms of our warranty, we will repair or replace the item at our discretion. The repaired or replaced product will be sent back to your reseller.
Please note: Our warranty is void if the product failure is a result of improper installation by an unlicensed or unprofessional individual, misuse, or unauthorized modification. For full details, please see our complete Warranty Policy.
Shipping Costs
For warranty claims on defective products, the customer is typically responsible for the cost of shipping the item to the reseller or our facility. FireBot™, Inc. will cover the cost of shipping the repaired or replacement product back to the reseller. For all other returns, shipping costs are subject to the policy of your authorized reseller.
Contact Us
If you have any questions about this policy, please Contact Us, and we will be happy to assist you.